Privacy Policy
Effective Date: 08 February 2026 | Version 1.0
Clarova Lifestyle and Retail Private Limited ("Clarova," "we," "us," or "our") respects customer privacy and is committed to protecting personal information in compliance with applicable Indian data protection laws, including the Information Technology Act, 2000 and the Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011.
Business Details
Legal Entity Name: Clarova Lifestyle and Retail Private Limited
Registered Office: H NO 5-497 IZZATH NAGAR, KHANAMET, Kondapur, Serilingampally, K.V.Rangareddy- 500084, Telangana
GSTIN: 36AAMCC9524C1ZM
Email: hello@clarova.in
1. Information We Collect
1.1 Personal Information
We may collect the following personal information when you use our website or place an order:
- • Contact Information: Name, email address, phone number
- • Shipping Information: Delivery address, billing address
- • Order Information: Order details, transaction history, payment information
- • Account Information: Username, password (encrypted)
1.2 Payment Information
- • Payment credentials are processed through secure third-party payment gateways (PhonePe)
- • We do not store credit card, debit card, or net banking credentials
- • We may retain transaction IDs and payment status for record-keeping
1.3 Technical Information
We automatically collect certain technical information when you visit our website:
- • Device Information: IP address, browser type, operating system
- • Usage Data: Pages visited, time spent, click patterns
- • Cookies: Small data files stored on your device
2. How We Use Your Information
2.1 Order Processing and Delivery
- • Process and fulfill your orders
- • Arrange shipping and delivery
- • Send order confirmations and updates
- • Handle returns, refunds, and exchanges
2.2 Customer Support
- • Respond to your queries and requests
- • Resolve complaints and issues
- • Provide after-sales support
2.3 Legal and Regulatory Compliance
- • Comply with GST and tax regulations
- • Maintain records as required by law
- • Prevent fraud and unauthorized transactions
- • Respond to legal requests from authorities
3. Data Sharing and Disclosure
We may share your personal information with:
3.1 Service Providers
- • Logistics Partners: For order delivery (e.g., Delhivery, Blue Dart)
- • Payment Processors: For secure payment processing (e.g., PhonePe)
- • Technology Providers: For website hosting and maintenance
3.2 Legal Authorities
- • When required by law or legal process
- • To comply with government regulations
- • To protect our rights, property, or safety
- • To prevent fraud or illegal activities
We do NOT:
- • Sell or trade your personal information to third parties
- • Share your data for marketing purposes without your consent
- • Disclose sensitive information except as required by law
4. Data Security
We implement reasonable security practices to protect your personal information:
- ✓Encryption: Sensitive data is encrypted during transmission (SSL/TLS)
- ✓Access Controls: Limited access to personal data on a need-to-know basis
- ✓Secure Servers: Data stored on secure servers with firewall protection
- ✓Regular Audits: Periodic security assessments and updates
However, no method of transmission or storage is 100% secure. We cannot guarantee absolute security but strive to use commercially acceptable means to protect your data.
5. Data Retention
We retain your personal information for as long as necessary to:
- •Fulfill the purposes outlined in this Privacy Policy
- •Comply with legal and regulatory requirements (e.g., GST records for 7 years)
- •Resolve disputes and enforce agreements
After the retention period, we will securely delete or anonymize your data.
6. Your Rights
As a customer, you have the following rights:
- ✓Access: Request access to your personal information
- ✓Correction: Request correction of inaccurate or incomplete data
- ✓Deletion: Request deletion of your personal data (subject to legal retention requirements)
- ✓Opt-Out: Unsubscribe from promotional emails at any time
- ✓Withdrawal of Consent: Withdraw consent for data processing (where applicable)
To exercise your rights, contact us at: hello@clarova.in
7. Cookies Policy
Cookies are small text files stored on your device when you visit our website.
| Cookie Type | Purpose | Duration |
|---|---|---|
| Essential Cookies | Enable core website functionality (e.g., shopping cart) | Session |
| Analytics Cookies | Track website usage and performance | Persistent |
| Marketing Cookies | Personalize ads and promotions | Persistent |
Note: Disabling essential cookies may affect website functionality.
8. Children's Privacy
Our website is not intended for children under the age of 18. We do not knowingly collect personal information from minors. If we become aware of such data, we will delete it promptly.
9. Grievance Officer
In accordance with the Information Technology Act, 2000, we have appointed a Grievance Officer to address privacy concerns:
Email: grievance@clarova.in
Response Time: Within 30 days of receiving a complaint
10. Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our business practices, legal or regulatory requirements, or technology and security measures. Changes will be effective immediately upon posting on our website. We encourage you to review this policy periodically.
Contact Us
For privacy-related queries or to exercise your rights, please contact:
Email: hello@clarova.in
Registered Office: H NO 5-497 IZZATH NAGAR, KHANAMET, Kondapur, Serilingampally, K.V.Rangareddy- 500084, Telangana
By using our website and placing an order, you consent to the collection, use, and disclosure of your personal information as described in this Privacy Policy.